Lumen Design
Last Updated: 15/09 - 2025
This privacy policy describes how Lumen Design ("Website", "we", "us" or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from Lumen Design ("Website"), or otherwise communicate with us (collectively, the "Services"). In this privacy policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or other person whose information we have collected in accordance with this privacy policy.
Please read this privacy policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access any of the Services.
Changes to this Privacy Policy
We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised privacy policy on the Website, update the "Last Updated" date, and take other actions required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you over the past 12 months from a variety of sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with all applicable legal obligations, enforce our applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we receive about you depend on how you interact with our website and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
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Basic contact details including your name, address, phone number, and email
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Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
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Account information including your username, password, and security questions
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Shopping information including the items you view, add to your cart, or add to your wishlist
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Customer support information including any information you choose to provide in communications with us, such as when you send a message through the Services
Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("cookies"). Usage Data may include information about how you access and use our website and your account, including device information, browser information, network connection information, IP address, and other information about your interaction with the Services.
Information We Receive from Third Parties
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Companies that support our website and Services, such as Shopify
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Our payment processors, who collect payment information (for example, bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you requested, and to perform our contract with you
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When you visit our website, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies
All information we receive from third parties will be handled in accordance with this privacy policy. We are not responsible or liable for the accuracy of information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
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To provide products and services: We use your personal information to provide the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send messages related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, and allow you to post reviews
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Marketing and advertising: We use your personal information for marketing and advertising purposes, such as sending marketing, promotional, and advertising communications via email, SMS, or mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our website and other websites
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Security and fraud prevention: We use your personal information to detect, investigate, or take action regarding any fraudulent, illegal, or harmful activity. If you choose to use the Services and register an account, you are responsible for keeping your account details secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately
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Communication with you: We use your personal information to provide customer support and improve our Services. This is within our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use to operate our Shopify store, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and Services (including to remember your actions and preferences), run analytics, and better understand user interactions. We may also allow third parties and service providers to use cookies on our website to better tailor Services, products, and advertising on our website and other websites.
Most browsers accept cookies automatically by default, but you can choose to set your browser to delete or refuse cookies via your browser controls. Note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features, to not function properly or be unavailable. Blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes covered by this privacy policy. Such circumstances may include:
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With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, delivery, and fulfillment)
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With business and marketing partners, including Shopify, to provide services and advertise to you
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When you refer, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent
We have disclosed the following categories of personal information and sensitive personal information in the past 12 months for the purposes described above:
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Identifiers, such as basic contact information and certain order and account information
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Commercial information, such as order records, shopping information, and customer support information
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Internet or other similar network activity, such as usage data
Recipients include:
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Vendors and third parties who perform services on our behalf
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Business and marketing partners
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Affiliates
We do not use or disclose sensitive personal information to infer characteristics about you.
User-Generated Content
The Services may allow you to post product reviews or other user-generated content. If you choose to post user-generated content to any public part of the Services, that content will be public and accessible to anyone.
We do not control who may access the information you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites. Information you provide on public or semi-public spaces, including information shared on third-party social network platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to use by us or a third party.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us to request its deletion.
Security and Storage of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Information you send to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information.
How long we retain your personal information depends on factors such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to access, delete, correct, or receive a copy of your information. You may also have rights to opt out of sales, sharing, or targeted advertising, limit processing, withdraw consent, or appeal our decisions regarding your requests.
Complaints
If you have complaints about how we handle your personal information, please contact us. Depending on your location, you may have the right to escalate your complaint to your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country of residence, including the United States. Transfers from Europe rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses.
Contact
For questions about our privacy practices or to exercise your rights, please email us at contact@lumen-design.com